Growing Number of Telco SPs Provide Customers with Axacore’s FaxAgent

Posted: Jun 12, 2012
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Growing Number of Telco SPs Provide Customers with Axacore’s FaxAgent for Its Trusted Security and Reliability

Despite the availability of emerging technology to send faxes via the Internet using the T.38 fax protocol, there are still Telecom customers losing precious time and money feeding paper through traditional fax machines. For the Service Providers leveraging Axacore’s FaxAgent platform, gone are the days of their customers losing faxes due to poor transmissions and time wasted waiting by the fax machine for the dial tone.

San Diego, CA, June 12, 2012 –(PR.com)– Industry Best Practices/Axacore’s Fax Agent for Telco Service Providers (SPs) Increases Revenue Streams

Despite the availability of emerging technology to send faxes via the Internet using the T.38 fax protocol, there are still Telecom customers losing precious time and money feeding paper through traditional fax machines. For the Service Providers leveraging Axacore’s FaxAgent platform, gone are the days of their customers losing faxes due to poor transmissions and time wasted waiting by the fax machine for the dial tone. Axacore CEO Traci Basil says FaxAgent ensures faxes are delivered in real -time while eliminating the chances of latency or unsuccessful deliveries. Basil calls Axacore’s faxing platform the optimal solution for SPs to increase their revenue stream with customers in fax heavy industries such as Healthcare, Mortgage and Collections.

Results
After implementing Axacore’s FaxAgent last year, a global telecom service provider is regularly ordering multiple Axacore FaxBridge appliances to deliver their custom suite of voice, data transport, and Internet and data center services.

This same company found that when they were using another fax system their customers were having issues with dropped faxes on a regular basis. The CEO contacted Axacore to seek a more reliable system for his customers.

A managed network services company deployed FaxAgent in 2010 to provide a reliable fax solution to their customers. Using the Axacore faxing platform, the company has created a new value-added revenue stream through a branded Web Portal (private label). The Portal enables them to impose quotas for tiered billing plans and the faxing platform can provide future enhancements such as the ability to specify the number of ports (simultaneous call/sessions) available to each tenant or enterprise customer.

Challenge
Technology adoption is different for every company. Even though the T.38 protocol (to enable transmission of Fax over IP networks) was created in the late 1990s, this does not necessarily equate to rapid conversion in the market place. Many companies continue to be heavily reliant on faxing as a critical business process. A good portion of those companies still feed paper through traditional fax machines. Unfortunately, traditional phone line faxing results in unsuccessful deliveries, costing time and money. There is a business opportunity in this space for Telecom solution providers.

Solution
Axacore’s FaxAgent for Telco’s is designed to provide FoIP solutions which are easily integrated into any SP environment:

By deploying FaxAgent, SPs are building new revenue streams with current customers and prospects. Axacore’s FaxAgent is certified for both carrier level environments as well as for the corporate end- user. Axacore is the only fax specialist with a simplified appliance-based fax solution that’s reliable, secure and can easily be configured for future services/customers.

About Axacore:
Since 1996, FaxAgent has developed a word-of-mouth reputation within the industry as the most reliable and trusted solution. FaxAgent Customer Support Agents are U.S.-based, accessible, responsive, and trained specifically to help their Telco SPs with the latest FoIP server technology. For more information or to request a demo, please visit www.axacore.com