Ready for the future

It is accepted wisdom that for its universality, immediacy and security, faxing will remain a part of business life for the foreseeable future especially in industries like healthcare where real-time exchange of documents is critical every day.  Those troublesome fax machines and fax servers are being phased out in favor of secure digital fax services.

We have been in the midst of this revolution for two decades.  But far from resting on our (sizeable) laurels, over the last 18 months we have made significant investments in the latest equipment and developing our own smart technology to ensure that faxing can continue to help our customers ‘work better, with confidence’ well into the future.

Here are seven reasons why we are ‘ready for the future’.  Apologies that some of this is a bit ‘technical’ but this is the world we live in.  We have put a glossary at the end to help out.

1. Serious capacity

When it comes to enterprise cloud faxing, size matters.  Much like when planners create the road networks, there needs to be enough capacity to handle the peaks of traffic and any inadvertent events.  We have built out a new ‘heavyweight’ faxing platform that truly ‘packs a punch’ in terms of processing high volumes of inbound and outbound faxes.  Regardless of your fax volume needs, you can rest easy we have it covered.

2. Optimized delivery

We are judged every day on our ability to deliver faxes to the ‘smorgasbord’ of fax machines, fax servers and services – regardless of age, speed, protocols or carrier.  We have embraced real-time link analysis to optimize the routes for fax delivery over direct carrier interconnects when available.  We dynamically pick delivery routes to other destinations to send calls through major RBOC, large CLEC and Regional carriers that minimize path to endpoint fax number.  This improves latency, jitter and throughput to the end destination.  Put simply, we provide industry-leading delivery rates.

3. Intelligent retries

Unlike our cloud fax services, fax machines, fax servers and many other fax services are often busy – especially in healthcare.  We utilize intelligent fax analysis to optimize and vary fax retry attempts using speed, modulation and protocols.  This approach minimizes the impact of the remote fax machine implementation affects carrier routes to the destination.

4. Hybrid approach

The US telecommunications network remains in a period of flux moving from old copper wire based infrastructure to modern fiber and wireless technology.  We have had to adapt to provide options for different types of TDM and VoIP carrier networks.  These options include traditional DS3, T1 and analog circuits in additional to direct interconnects via VoIP and FoIP network protocols.  This ensures transmissions to the plethora of endpoints ‘work better’ over the spectrum of specific transport types.

5. Flexibility when it matters

When it comes to faxing, it is no longer ‘one size fits all’.  The US telecoms infrastructure is incredibly complex and fragmented.  To perform at an optimum level for customers, we have built flexible route blocking to force connections when needed through various cities and carriers when congestion becomes an issue at the remote fax endpoint (recipient).  This flexible approach reduces the impact of any individual carriers having unexpected issues in specific regional locations.  We can utilize ‘connection quality’ to influence the call path and when issues are experienced, force fax calls over a different route.

6. Redundant connections 

We know how critical faxing is to our customers. All our connections to major carriers are setup over redundant direct MPLS connections to guarantee call quality and optimized fax transmission delivery.   We work tirelessly every day to get important fax transmissions through on the first attempt.  From two decades of experience in faxing, we know carrier selection and routing is key to the overall network design. 

7. Constant learning

In terms of fax research, we never stand still.  We are constantly gathering data.  Fax transmission history is used as a constant routing variable for new requests to common endpoint fax numbers.  This approach allows us to ensure fax transmissions move real-time through the best route with the benefit of the last delivery metrics.  This constant learning is a critical and distinguished feature of our faxing platform and overall approach.

If you have any further questions about our faxing platform, please direct them to Aleks Szymanski, CEO, at [email protected].

Glossary:

• CLEC.  In the United States, a CLEC (competitive local exchange carrier) is a telephone company that competes with the already established local telephone business by providing its own network and switching.
• DS3. Digital Signal 3, a digital signal level 3 T-carrier.
• FoIP.Fax Over Internet Protocol.
• MPLS. Multiprotocol Label Switching is a data-carrying mechanism in computer networking.
• RBOC. Regional Bell Operating Company. The Regional Bell Operating Companies are the result of United States v. AT&T, the U.S. Department of Justice antitrust suit against the former American Telephone & Telegraph Company.
• T1. T1 is a high speed digital network (1.544 mbps) developed by AT&T in 1957 and implemented in the early 1960’s to support long-haul pulse-code modulation (PCM) voice transmission.
• TDM. Time-division multiplexing is used in optical fiber communication.
• VoIP. Voice Over Internet Protocol.